Refund policy
Refund Policy
Returns
We want you to be happy with your purchase. If you're not fully satisfied, you may request a refund within 6 days of receiving your order.
Eligibility for Refunds
To be eligible for a refund, your item must be:
- Requested within 6 days of the delivery date
- Unused, unworn, and in the same condition that you received it
- In its original packaging with tags/labels attached (if applicable)
Certain items may not be eligible for a refund, including final sale items, gift cards, and perishable or personal-care goods, unless defective.
How to Request a Refund
To start a refund, contact us at [support email] with your order number and reason for the request. We'll respond with instructions on how (or where) to send your item back, if a return is required.
Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 6 days of delivery with photos of the issue, and we'll arrange a replacement or refund at no additional cost to you.
Refund Processing
Once your return is received and inspected (if applicable), we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within [5–10] business days. Please note it may take additional time for your bank or credit card company to post the refund to your account.
Late or Missing Refunds
If you haven't received a refund after the timeframe above, first check with your bank or card provider, as processing times vary. If you've done this and still have not received your refund, contact us at [support email].
Shipping Costs
Original shipping costs are non-refundable, unless the return is due to our error (damaged, defective, or incorrect item). If a return shipping label is required, [you will be responsible for return shipping costs / we will provide a prepaid label] — pick whichever applies to your fulfillment setup.
Contact Us
Questions about your refund? Reach us at sigthecoach@gmail.com.